Cancellation & Refund Policy

1. Nature of the Service & Scope

QuikQam is an online real-time random video chat and social networking application developed and operated by Codeitio(“QuikQam,” “we,” “us,” or “our”).

This Cancellation & Refund Policy sets forth the terms under which you (“User” or “Customer”) may cancel digital subscriptions or seek refunds for paid services and in-app transactions on QuikQam.

2. In-App Coins & Virtual Currency

Users may purchase digital coins or virtual credits inside QuikQam to unlock premium features such as gender and regional filters, direct video calls, instant connections, and in-chat virtual gifts.

• Consumed Coins are Non-Refundable: Once virtual coins or digital features have been spent, consumed, or partially utilized (e.g. used to start a video chat, apply matching filters, or send gifts), they cannot be refunded, reversed, or redeemed for cash or fiat currency.
• Unused Coin Packages (Accidental Purchase): If you inadvertently purchased a coin bundle and have not utilized any portion of the purchased coins, you may submit a cancellation and refund request within 7 days of placing the order.
• Digital Balance Expiry & Non-Transferability: In-app virtual balances are tied strictly to your QuikQam account and cannot be transferred, sold, or assigned to other users or external wallets.

3. VIP Subscriptions & Cancellation

If you subscribe to recurring VIP memberships, weekly plans, or monthly access passes on QuikQam:

• Cancel Anytime: You can cancel your subscription at any time prior to the start of the next renewal billing cycle. Upon cancellation, your VIP benefits will remain active until the end of your current pre-paid billing period.
• Google Play Store Subscriptions: For subscriptions purchased via the Google Play Store, you can manage and cancel your subscription directly in your Google Account:
  Open Google Play Store → Tap your profile icon → Go to Payments & subscriptions → Select Subscriptions → Choose QuikQam → Tap Cancel subscription.
• Direct / Web Billing: If subscribed directly through our website or authorized payment gateway, you can cancel future renewals through your account settings or by emailing [email protected] at least 24 hours prior to the renewal date.
• No Partial Period Prorations: Except where required by applicable consumer law, cancellation stops future automatic renewals, and fees for already elapsed portions of active billing cycles are non-refundable.

4. Failed Transactions, Technical Errors & Duplicate Charges

We strive to ensure seamless real-time delivery of all digital purchases. However, in the event of unexpected network dropouts, gateway timeouts, or system interruptions:

• Money Deducted but Coins / VIP Not Credited: If money has been debited from your bank account, credit/debit card, UPI, or wallet, but the digital coins or VIP status did not reflect in your QuikQam account, please notify our customer support team within 7 days of the transaction.
• Duplicate Deductions: If you were charged more than once for a single digital purchase due to a payment processing error, report the issue with the duplicate transaction receipts. All verified duplicate charges will be refunded in full.
• Required Information: To expedite investigation, please provide your QuikQam User ID, transaction timestamp, payment method, and the Payment Reference ID (or Google Play Order Number starting with GPA.).

5. Service Not Functioning as Described

In case you believe a paid digital feature or service is defective, persistently unavailable due to verified server failure, or not functioning as described on the platform, you must bring it to the attention of our customer service team within 7 days of the occurrence.

Our technical and customer support teams will inspect server logs and account diagnostic records. If the malfunction is verified to be on QuikQam’s end and cannot be resolved, an appropriate decision (such as manual coin replenishment, extension of VIP duration, or a full refund) will be made.

6. Community Guidelines Violations & Account Bans

7. Refund Processing Timeline & Method

In case of any refund approved by QuikQam (Codeitio):

For in-app purchases processed directly by Google Play, Google’s standard refund processing timelines will apply in addition to the initial review.

8. How to Submit a Refund or Cancellation Request

To request a cancellation, report an uncredited purchase, or dispute a billing charge, please reach out to our support team with your transaction details: